So, the first one I have received had a damaged hull and Thomann replaced it promptly and without any hassles. Great customer service right there.
Regarding the guitar, it is beautiful, it sounds good, and it's basically a classical guitar with electric neck. I love it! The inbuilt tuner is surprisingly good and the unplugged sound is pleasant.
The tune doesn't keep in place for long, but I haven't played a lot yet, hopefully it will hold better soon as the strings get "used" to the tension and disruptions of playing.
Still can't play "Playing God" as Tim Henson's skills were not included in the package.